Policies

Reservations

A VISA or MASTER card number & expiry date information must be presented to secure a booking. If a credit card number is not an option, a Canadian cheque or money order for one night’s stay is required.

Reservations are not complete until we have processed a deposit with a VISA or MASTER card.

 

Payment

We accept cash, debit, Canadian cheques, travelers cheques, Visa and Mastercard.

 

Deposits

Bed & Breakfast: $50 – NON Refundable Deposit

Travel Apartments : 50% NON Refundable deposit

 

Cancellation

CANCELLATION NOTICE must be sent by E-mail or written document.

Bed and breakfast
Booking cancellation penalty $
after booking has confirmed
2 nights or less
Less than 2 days (included 2 days) in advance from check in date

50% of total room charge

Advance more than 2 days

$50 Non refundable

3-7 nights Less than 7 days (included 7 days) in advance from check in date

50% of total room charge

Less than 2 days (included 2 days) in advance from check in date

100% of total room charge

Advance more than 7 days

$50 Non refundable

8 nights and over Less than 30 days (included 30 days) advance from check in date

50% of total room charge

Less than 14 days (included 14 days) advance from check in date

100% of total room charge

 

  Advance more than 30 days

$ 50 Non refundable

Guest failing to provide any notice will be responsible for 100% of the reservation charges.

Date alternations — restrictions will apply —

Travel apartments
Booking cancellation penalty $
after booking has confirmed
6 nights or less Less than 7 days (included 7 days) in advance from check in date

100% of total room charge

 Advance more than  7 days

50% Non refundable

7 nights or more Less than 14 days (included 14 days) in advance from check in date

100% of total room charge

 Advance more than 14 days

50% Non refundable

.

monthly Less than 30 days (included 30 days) in advance from check in date

100% of total room charge

Advance more than 30 days

50% Non refundable

 

Tax

3% municipal hotel tax

5% GST

8% HST

 

No tax is required for monthly stays

 

Extra Fees

  • $20.00 lost or un-returned key.
  • $50.00 will be charged to travel apartment guests who fail to clean or restock used dishware.
  • $100.00 will be charged to lost or un-returned parking garage opener (fob).

Minimum Stays

A 2-night minimum stay is standard; however we can occasionally accommodate single night requests.

 

Check In / Check Out

Check-in is at 1:00 PM

Check-out is at 11:00 AM

Special requests are gladly considered!

 

Children

Children younger than 3 years are welcome in the Zen Suite and travel apartments.

 

Privacy and Legal Statement

Personal information collected is used only by Between Friends and will not be sold, rented or divulged to third parties.

Between Friends operates in accordance with the inn keepers act and will not be responsible for accidents / injuries to guests or loss of valuables while on the property.

Management reserves the right to refuse service of terminate a reservation.